Privacy Policy

Privacy Policy

How does Hartford Firefighters Federal Credit Union collect and protect your personal information? Read our policies and disclosures below to find out.

Financial companies choose how they share your personal information. Under federal law, that means personally identifiable information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product or service you have with us.
This information can include:
• Social Security number and employment information
• account balances, transaction history and credit information
• assets and investment experience

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Hartford Firefighters Federal Credit Union chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does myHFFCU share? Can you limit this sharing?
For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes — to offer our products and services to you Yes Yes
For joint marketing with other financial companies Yes Yes
For our affiliates’ everyday business purposes — Information about your transactions and experiences Yes No
For our affiliates’ everyday business purposes — Information about your creditworthiness Yes Yes
For our affiliates to market to you — Yes Yes
For nonaffiliates to market to you — No We Don't Share

Information We Collect About You:

We collect nonpublic personal information about you from the following sources:

Information we receive from you on applications and other forms. Information about your transactions with us or others. Information we receive from a consumer reporting agency. Information obtained when verifying the information you provide on an application or other forms. This may be obtained from your current or past employers, or from other institutions where you conduct financial transactions. We may disclose all of the information we collect, as described previously and as permitted by law, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. To protect our members’ privacy we only work with companies that agree to maintain strong confidentiality protections and limit the use of the information we provide. We do not permit these companies to sell the member information we provide to other third parties.

In order to conduct the business of the credit union, we may also disclose nonpublic personal information about you under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, follow your instructions as you authorize, or protect the security of our financial records.

If you terminate your membership with Hartford Firefighters Federal Credit Union, we will not share information we have collected about you except as permitted or required by law.

How We Protect Your Information:

We restrict access to nonpublic personal information about you to those employees who have a specific business purpose in utilizing your data. Our employees are trained in the importance of maintaining confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices to safeguard your nonpublic personal information.

What You Can Do To Help Protect Your Privacy: Hartford Firefighters Federal Credit Union is committed to protecting the privacy of its members. Members can help by following these simple guidelines:

Protect your account numbers, card numbers PINs (Personal Identification Numbers), and passwords. Never keep your PIN with your debit or credit card. This can provide free access to your accounts if your card is lost or stolen.

Use caution when disclosing your account numbers, Social Security Numbers, etc. to other persons. If someone calls you, explains the call is on behalf of the credit union and asks for your account number, you should beware. Official credit union staff will have access to your information and will not need to ask for it.

Keep your information with us current. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately. If your address or phone number changes, please let us know.

Article XVI, Section 2 of the Hartford Firefighters Federal Credit Union’s Bylaws state: The officers, directors, members of committees and employees of this credit union must hold in confidence all transactions of this credit union with its members and all information respecting their personal affairs, except when permitted by state or federal law.

If you have any questions concerning this notice, please do not hesitate to call us at (860) 246-5236. We are here to serve you.